Frequently Asked Questions
We receive many questions daily, many of which occur more than once. These questions have been gathered here to provide you with a quick answer when you need it.
Pitches, Tents and Mobile Homes
Can you send us a map of the campsite, so we can indicate which place we want?
Unfortunately we cannot do this. Our maps are only for internal use, our accommodations are spread over the campsites and might vary year to year. Often times the campground’s website will have a map of the campground, but usually they do not include which plots are specifically for Rent-a-Tent.
Can we have a preference for where we want our accommodation?
Yes, this is possible. If you have a preference we will try our best to fulfill your choice, however it is not a guarantee. For a guaranteed preference, we will charge you €25 additionally per accommodation. If we cannot honor the guarantee, you will receive €50 from us, €25 for the guarantee and €25 as compensation.
How big are the pitches?
This differs per campsite. Generally speaking, the further one goes south the smaller the pitches. For instance, the pitches in Italy and Spain are smaller than France. Larger pitches can usually be found in the inland of France. Another common instance is that campsites on the coast have smaller pitches, as well.
Can I bring my hairdryer, senseo coffee maker, electric barbecue, television, etc. to my bungalow tent or mobile home?
No, you cannot. The electrical connections are for low power consumption (220 volt/4 amp.) and is therefore not suitable for these kind of devices. Charging your phone or using a night light is no problem. Do not forget that the plugs in the UK are different from other European countries.
Can I park my car near my accommodation?
On most campsites, this is possible. However, on some campsites, typically in Spain, Italy and the Netherlands (Roompotparken), there is a central located parking area. As a rule we have that one car is allowed per accommodation. Any additional cars need to be parked on the public parking area, and although uncommon it is possible that there are charges for making use of these parking areas.
Can I barbecue on the campsite?
Most campgrounds will allow you to barbecue, yet others do not. This can be found on our camping web pages on the left side. If it is allowed Rent-a-Tent has a few barbecues that you can rent free of charge in consult with our on-site employees. If you’d like to bring your own, look on the web page or contact the campsite to see which barbecue is allowed: HK (coal), G (gas) and/or E (electric).
Are the accommodations smoke free?
Yes, it is prohibited to smoke in all of our accommodations .
What do I receive with renting a children's package?
You will receive a children's bed and chair and in the bungalow tent, you will also receive a bath. These can also be rented separately.
Are pets allowed on the campsite?
On every web page of the campsites you can find a heading called "Facilities" (on the left side). Here it is indicated whether the campsite allows pets. In the case a pet is allowed, we only permit one pet per accommodation. Additionally, you may only bring pets to our bungalow tents or our safari tents. In all other accommodations pets are not allowed, even if the campsite allows them. If you bring a dog, please note that the dog needs to be on its leash at all times while on the campsite.
Can we rent a small additional tent (pup tent) with Rent-a-Tent?
No, if you want to make use of this it’d be best to bring one yourself. A small extra tent can only be placed if the campsite allows. However, some campsites do offer an option to rent a pup tent, so you can look at their website or contact someone at the campground to find out. If you want a small additional tent with your accommodation you need to indicate this during your booking. Additionally, you are NOT allowed to exceed the maximum number of people allowed at the accommodation.
How large can the small additional tent (pup tent) be?
The maximum size of the small additional tent is 2,2 x 2,2 yards (2x2 meters).
Can I choose my campsite spot?
No, we do not give options online. This is to prevent disappointment for others. However, you may ask for a preferred spot. More information under “Pitches, Tents and Mobile Homes”.
I cannot book online while your system indicates that there is availability. What should I do now?
We apologize for the inconvenience. We advise you to contact us. You may contact us via phone: +31 (0)547 36 40 80 or via email: [email protected]
Are there differences in the price if I book online or via phone?
No, the prices are exactly the same via internet and via phone bookings.
How do I get a promotion code?
A promotion code is given away at fairs or in our newsletters and will be accepted if we have current promotional actions.
Am I forced to book a reservation from Saturday or Saturday?
No! You can choose every day of the week to arrive or to leave, of course as long as your reservation fits in our planning. Please note: few campsites force set arrival and departure days, but if this is the case you will be informed on the webpage.
Can I still change my reservation?
Yes, it is possible (on the basis of availability) to change the campsite or the period of the holiday. Until the first of February, this is free of charge. After the first of February, we will charge you a €25 changing cost. It is possible that a change will lead to a surcharge or a partial cancellation fee, which you may read in our cancellation policy.
What additional costs apply when I make a booking?
In general, only two costs will be added, first of all our reservation cost at €24. The second one is the local charges (if applicable). These local charges are also known as tourist tax. If you wish to rent a baby package or an insurance then there will be a surcharge.
Is it possible to rent a linen package?
You need to bring this yourself, however on some campsites it is possible to rent this. If that is the case, this will be mentioned on the webpage of the campsite.
I would like to reserve a bungalow tent with more than 6 persons. Is this possible?
No. A bungalow tent sleeps six (including babies). A safari tent sleeps five (including babies). Some of the mobile homes offer to sleep seven. Our Grand Lodge tent sleeps eight.
Can young adults (under 21) make a booking?
Reservations made by people under the age of 21, without the guidance of their responsible guardian (e.g. parents) cannot be accepted by Rent-a-Tent. This is to prevent large groups of young adults from disturbing other families or groups that are camping. Contact us to see if an exception can be made. However, some campsites (Camping Valldaro, Ca'Savio and Californie Plage) do not accept bookings made by persons under 25 (especially groups). This goes for the bungalow tents type Yellow and Green and the mobile homes Orange and some campsites with our Lime and Mango (mainly in Italy and Croatia).
When do I receive my voucher?
At last 2 weeks before you arrive on the campsite will you receive your voucher, only if you have paid the complete sum. If you have booked a last minute accommodation you will receive your voucher after you’ve made the payment.
Do I need to pay a deposit?
Yes. After you received the bookings confirmation you need to pay 30% of the total sum (with a minimum of €100) and the total cost of insurance (if you have selected this option). The deposit needs to be paid within 14 days after the booking has been made.
Which payment methods are available?
There are several ways to make a payment. In the bookings confirmation email, you will find a link by which you can pay. This link gives you several methods: iDeal (Dutch), Bancontact (Belgium), SoFORT (German) or direct bank transfer (worldwide).
Will I receive a confirmation of payment?
Yes. We will send you a confirmation once the payment has been received by us, depending on the method of payment, the response time varies. If you have not received a confirmation of your payment within 5 working days, it is advisable to contact us via email or phone.
Want to know more about Rent-a-Tent?
If you want to know more about Rent-a-Tent, please click "About Rent-a-Tent"
General bookings policy
Read our booking policy to find out everything you need to know before going on holiday with us!
Good to know
Before you make a booking or go on holiday, it's never a bad idea to skim through our "Good to Know" page.