Frequently Asked Questions

"How large are the camping pitches?"

In general it can be said: the further down south, the smaller the pitches. In Italy and Spain the camping pitches are generally smaller compared to e.g. France.

Generally you will find more spacious pitches when camping inland (mainly in France). Campsites in coast regions will generally have smaller pitches.

"Can barbecue at the campsite?"

On every camping page it says under the heading; "Miscellaneous" whether barbecuing (electric, gas and/or charcoal) is allowed on a campsite.

During a season it is possible that the use of (charcoal) barbecues is prohibited by order of the campsite/local authorities, for example in connection with (extreme) drought.

"Can a preference for a specific place be noted?"

Yes, this is possible! We do our utmost to take preferences into account as much as possible, but a preference is never a guarantee.

The only preference we can guarantee is for two accommodations to be placed together. A surcharge of € 25,- per accommodation will be charged for this.

"Can I bring and place an extra (pop-up) tent?"

On every camping page it says under the heading: "Miscellaneous" whether bringing an extra (pop-up) tent is allowed. The maximum number of persons of the accommodation may not and cannot be exceeded by means of a small extra tent.

An extra (pop-up) tent must always be specified when making a reservation.

Rent-a-Tent does not supply nor rent out pop-up tents. You must bring your own (pop-up) tent.

"Can I bring a pet?"

On every camping page it says under the heading; "Miscellaneous" whether pets are allowed on the campsite.

It also differs per accommodation whether pets are allowed. The rule of thumb is that pets are not allowed in accommodations with sanitary facilities.

While booking your holiday the option to add pet to the reservation will be shown. The costs for bringing a pet are € 10,- per pet per night. A pet must always be noted in the booked reservation.

"Can I charge my electric car at the campsite?"

Every year, more and more campsites offer the possibility to charge your electric car.

When a campsite has charging stations, this will be described under the heading; "Miscellaneous" on the camping page.

Please note that there are often only a few charging stations/charging points available at the campsites, so there may be waiting times.

• An electric car cannot be charged on the power supply of the booked accommodation.
• Fees will apply

"What does the maximum with an accommodation mean?"

For each accommodation, a maximum number of people is shown for which the accommodation is available, this maximum is generally 6 people (including babies).

For your comfort, we recommend not to occupy an accommodation with the maximum number of people (especially when it concerns only adults), as the living and sleeping space in the accommodation will be limited.

"Can I bring and connect my electrical appliances?"

The electrical connection is designed for low power consumption (220 volts/4 amps) and is therefore not suitable for high-use devices or devices with a high peak voltage. Charging mobile phones (laptops, iPads, etc.) is of course possible.

• An electric car can not be charged on the power supply of the various accommodations.

"I am unable to book online. What should I do?"

We advise you to contact us at contact.

"Can I park my car at the accommodation?"

At most campsites this is indeed possible. However, this may differ per campsite and country. Campsites in Spain, Italy and the Netherlands in particular often have central parking spaces.

If applicable, the following rule applies: one car is allowed per accommodation. A large vehicle (such as a bus), a second car or e.g. a trailer will often have to be parked on a central parking lot, for which there is the possibility that a place on the central parking will have to be paid for. If applicable these fees are due on site at the camping reception.

"How do I get a discount code?"

Discount codes are given away during trade fairs or are supplied in our newsletters when promotions apply.

"When will I receive my voucher?"

As soon as your full payment has been received, the voucher will be sent to you by e-mail. Generally you will receive the voucher approx. 14 days before the start of your holiday.

You can also easily view your digital voucher at My Rent-a-Tent

"What is included in pool rules?"

At some campsites it is mandatory to wear a swimming cap (mostly in Italy) or tight swimming trunks (mostly in France). If applicable and known, this will be stated on the camping page under the heading; "Facilities".

During the siesta (which is held in Spain, Italy and certain parts of southern France) camping facilities including the swimming pools and the slides are often closed.

"Can I get an option?"

We do not offer options for specific dates or accommodations. This in order to avoid having to disappointing others.

"What costs will be added when I make a booking?"

The prices displayed on our website are exclusive of the reservation fee (€ 24.00), local taxes and the cost for a final cleaning (if applicable). For some accommodations/campsites, the price structure is based on a stay of 4 or 5 people. For extra travellers a surcharge will apply.

If you wish to book optional extras (bed linen, insurances, children's items and/or pets), then the costs for these extra's will also be charged to the reservation.

"Are camping facilities available all season?"

Please note that in the early and late season, until approx. the beginning of July (often with the exception of Ascension Day and Pentecost) and from approx. the end of August, camping facilities such as: the swimming pool(s), animation and/or the restaurant, are not yet or no longer open or have different opening hours.

Sometimes campsite owners may decide to open or close certain facilities later or sooner, for example due to the current occupancy at the campsite or due to (extreme) weather conditions. If known and available we will try to display this information, however we cannot accept responsibility for any deviating information or inaccuracies.

"Can you swim in a recreational lake?"

A recreational lake is a body of water with recreational purposes and is often, but not always, part of a larger recreational area. Recreational purposes on and at a recreational lake include but are not limited to fishing, swimming, boating, surfing and sailing. It can however also apply to picnics, football or volleyball for example.

During a season it may happen that swimming is not allowed in a recreational lake, or that swimming is not recommended, by order of the campsite or the local government in connection with the water quality. This can be the case due to high temperatures.

"I would like to book multiple campsites. Can this be booked online?"

This can indeed be booked online, when you click on "Book another campsite or accommodation" in the booking screen, you can book a second campsite.
Although we are of course happy to assist you while making a reservation by phone!

"Is it possible to book bed linen and towels?"

In most accommodations bed linen are not included and are to be brought to the camping. At a number of campsites/accommodations it is possible to book bed linen and towels, when making a reservation the option for this will be shown. In some accommodations bed linnen and towels are included. When this applies it will be stated in the description of the accommodation.

"Is it allowed to fish at the campsite?"

Fishing is allowed on various campsites with lakes/rivers, this will often be indicated on the camping page. However, this may vary per year (and even during the same year) by order of the campsite/local government.

To fish abroad a (local) fishing permit is almost always required. Often additional rules will also apply concerning, for example, the specific fishing locations, time slots and catch & release of the fish. Therefore Rent-a-Tent advises you to carefully read about the rules of the country/area before your holiday!

"I forgot to take out a cancellation insurance. Is this still possible?"

A cancellation insurance can still be taken out up to 7 days after booking. If you wish to add the cancellation insurance to your reservations, please contact us via contact.

"What is included in a baby packet?"

When renting a baby packet you will receive a high chair, a cot and a children's bath.
The costs for this packet is € 3,- per night (costs may differ per campsite).

We advise you to bring your own mattress.

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